Cancellation and Refund Policy
Before making the payment for your transportation service, please keep the following in mind:
1. Important information for the customer:
- Data verification: It is the customer's responsibility to ensure that all the information in their reservation, such as name, email, and phone number, is correct before completing the payment.
- Confirmation email: Once the reservation is made, an email confirming the payment and the details of the transportation service will be sent. It is important for the customer to check their inbox, including the spam folder. The sender will be: reservation@transfers-plus.com.
- Error correction: If incorrect information was entered during the reservation, such as flight number, arrival date, or arrival time, the customer must notify us immediately by emailing reservation@transfers-plus.com to correct these details promptly.
2. Cancellation Policy:
- Cancellations made 7 or more days in advance: The customer can cancel the service up to 7 days before the service date to receive a full refund (100%).
- Cancellations made 4 to 6 days in advance: The customer can cancel the service up to 4 days before the service date and receive an 80% refund.
- Cancellations made 3 days in advance: If the customer cancels 3 days before the service, they will receive a 60% refund.
- Cancellations made 2 days in advance: If the customer cancels 2 days before the service, the refund will be 50%.
- Cancellations made 1 day in advance: Due to the pre-scheduled nature of our services, if the cancellation is made 1 day in advance, the customer will receive a 40% refund.
3. Refund Policy:
- Refund based on advance days: The refund will be issued according to our cancellation policy, depending on how many days in advance the service was canceled.
- No refund for no-shows: If the customer does not show up on the day of the service, our team will attempt to contact them via calls and WhatsApp messages. If we do not receive a response within 30 minutes, the service will be considered completed, and no refund will be issued.
- No refund for unexpected changes: If the customer arrives before the scheduled date and time without prior notification, no refund will be given.
- No refund for incorrect information: If the customer enters the wrong phone number and we are unable to contact them on the day of the service, no refund will be provided.
4. Partial Refund for Round Trip Services:
- Missed Departure Service: If, for any reason, the departure service (e.g., from the airport) is not provided, the customer cannot unilaterally cancel the return service (e.g., from the hotel) and request a full refund. In such cases, the return service will still be provided, and a 50% refund will be issued to compensate for the missed portion of the service.
- Missed Return Service: Similarly, if the return service is not provided for any reason, but the departure service was successfully completed, a 50% refund will also apply.
5. Payment on Arrival Policy:
1. Reservation Confirmation with Partial Payment
Customers who choose the "Pay on Arrival" option will be required to make a non-refundable 30% advance payment upon confirming their reservation.
This advance payment serves to secure the booking and cover operational expenses related to preparing the service.
2. Payment Balance
The remaining 70% of the total service cost must be paid directly to the driver at the time of service.
Accepted payment methods for the balance may include cash, card, or other pre-agreed methods as specified during the booking process.
3. Non-Refundable Deposit Policy
The 30% advance payment is non-refundable under any circumstances, including but not limited to:
- Cancellations initiated by the customer.
- Failure to show up at the agreed location and time.
- Choosing an alternate transportation provider on the day of service.
4. Missed Payment Consequences
If the customer does not pay the remaining balance at the time of service, the service will not be provided, and the 30% advance payment will be forfeited.
The company reserves the right to reallocate the vehicle and driver to another service.
5. Customer Responsibility
By selecting the "Pay on Arrival" option, customers acknowledge their obligation to pay the remaining balance in full on the day of service.
It is the customer’s responsibility to ensure they meet the driver at the agreed location and time.
*Note: This policy is designed to ensure fairness for both parties and compensate for operational costs incurred in preparation for the service.
5. Contact:
If you have any questions or need to make changes to your reservation, you can contact us at:
Email: reservation@transfers-plus.com
WhatsApp: +52 998 191 0300